Privacy and cookie policy

Ratebni (ratebni.com) makes software for 3D print and fabrication shops in Jordan. For the people who use Ratebni in a shop, and for visitors to our website, Ratebni is the controller of their personal data.

For a shop's own customers, the shop is the controller and Ratebni processes their data on the shop's behalf. If you are a customer of a shop that uses Ratebni, please contact that shop first; we help it answer your request.

Only what the service needs:

• shop users' account details: name, email, role and last sign-in. Passwords are stored only in a protected, one-way form, never as written
• shop details: name, logo, currency, tax settings, subscription and payments
• what a shop enters about its customers: names, phone numbers, emails, company and national address, with their jobs, quotes and the messages sent to them
• files a shop uploads: 3D models (STL), photos, drawings and G-code
• what you write in a demo request on our website, and questions you ask the Ratebni assistant
• the technical data needed to keep the service secure and working, such as sign-in attempts and error reports

To provide the service to your shop, keep accounts secure, bill your subscription, answer support questions and demo requests, send the emails your shop asks us to send to its customers, and find and fix errors.

We do not sell personal data, show advertising, or use advertising or tracking cookies.

A few providers help us run Ratebni. Each handles data only to do its job for us:

• Neon: the managed Postgres database that holds the service's data
• our own server: runs the app and stores uploaded files
• Resend: delivers emails, such as quotes sent to customers and notifications to shop users
• Sentry: receives error reports so we can fix problems. Reports are scrubbed of personal details, such as names, emails and phone numbers, before they are sent
• Anthropic (Claude): answers questions asked in the Ratebni assistant. It receives only the question asked and never sees a shop's data
• Moyasar (Moyasar Financial Company): takes online payments for a shop that has connected its own Moyasar account. Card, mada, Apple Pay and STC Pay details are typed into Moyasar's payment form and go straight to Moyasar; Ratebni never sees or stores them, only the payment's reference, amount and status. The form's script is loaded from jsDelivr

When a shop sends a customer a WhatsApp message from Ratebni, it opens in the shop's own WhatsApp, and the shop sends it. We keep a record of the message against the job. We may also share data when the law requires it.

The database is hosted by Neon, and uploaded files are kept on a server we operate. Some of our providers may store or process data outside Jordan; where they do, we take the steps the law requires for transfers abroad.

A shop's data is kept while its subscription is active. When it ends, the shop can ask for a copy within 30 days, after which we delete it, except anything the law requires us to keep. Error reports are kept by Sentry for a limited time and then deleted. Demo requests are kept as long as we need them to reply and follow up.

Connections use HTTPS, each shop sees only its own data, passwords are stored in a protected one-way form, and the links customers receive for a quote expire after 30 days.

Under the Jordanian Personal Data Protection Law you have the right to:

• be told how your personal data is used, as this policy does
• see your personal data and get a copy of it
• have it corrected if it is wrong or incomplete
• have it deleted when it is no longer needed
• withdraw your consent where we rely on it, such as for optional cookies

Email us and we will reply within the time the law allows. If you are a shop's customer, contact the shop first. You can also complain to the competent data protection authority in Jordan.

We use only the cookies Ratebni needs to work, plus one optional thing: error reports from your browser, which help us fix problems. They run only if you choose "Accept all". With "Necessary only", they stay off.

You can change your choice at any time with "Cookie settings" at the bottom of this page. Switching from "Accept all" to "Necessary only" takes effect from the next page you open.

Separately, our server keeps its own error reports when something fails on our side. These are part of running the service, are scrubbed of personal details in the same way, and are not affected by your cookie choice.

We may update this policy as Ratebni changes. The date at the top shows the latest version, and we will tell shops about changes that matter to them.

For anything about your personal data or this policy:

Email us at hello@ratebni.com